Role Summary

As an AI Infrastructure Solutions Architect at Firmus, you will assist customers in designing and implementing advanced AI cluster solutions. This position combines solution architecture skills with AI infrastructure expertise to support organisations’ AI initiatives. Your role is crucial in providing the link between our customers and our product teams as we scale the Firmus AI Factory offering globally.

Key Responsibilities

Solution Design

• Architect scalable and high-performance AI infrastructure solutions tailored to customer needs.
• Work with the internal Firmus Engineering and Technology teams to develop detailed technical specifications and implementation plans for AI clusters.
• Optimise designs for performance, reliability, and cost-effectiveness.
• Collaborate closely with our global sales teams, providing deep technical expertise during the sales cycle to address customer requirements and challenges.
• Identify relevant technology capability gaps in the platform which impact service delivery

Customer Engagement

• Collaborate closely with customers to understand their AI requirements and objectives.  
• Support the Firmus Sales Function to ensure successful closure of RFPs, Proposals and service contracts.
• Develop effective SLAs in collaboration with Sales and Operations, Engineering teams to ensure successful service delivery
• Provide expert guidance on AI infrastructure best practices and emerging technologies.
• Present complex technical concepts to both technical and non-technical stakeholders.
• Lead AI infrastructure projects from conceptualisation to implementation.
• Assist with the successful deployment and integration of AI solutions, guiding customers through the implementation process and optimising their AI infrastructure for peak performance. conception
• Coordinate with cross-functional teams to ensure seamless integration of AI solutions.
• Experienced in working with and presenting to C-level stakeholders. 

Technical Expertise

• Understanding Training and Inference requirements of customers and their used cases.
• Provide technical mentorship to junior team members.
• Maintain in-depth knowledge of advanced networking technologies, including NVIDIA InfiniBand, Spectrum Ethernet Platform, and RDMA over Converged Ethernet (RoCE).
• Working knowledge of AI accelerator hardware, software, and infrastructure components (NVIDIA CPU-GPU architectures, AMD Instinct-based accelerators, Intel Gaudi amongst others).
• Understand and leverage AI-specific technologies such as NVIDIA ConnectX NICs and BlueField DPUs.
• Stay at the forefront of AI technology trends, advocating for our AI solutions and educating customers and partners on its benefits and applications.

Skills & Experience

• Bachelor’s Degree in Computer Science, Engineering, or a related field.
• 8+ years of working experience in IT infrastructure, with at least 3+ years focused on AI or high-performance computing systems.
• Extensive experience in designing and implementing AI infrastructure solutions.
• Deep understanding of high-performance computing and AI workloads.
• Proficiency in architecting solutions using NVIDIA InfiniBand, Spectrum Ethernet Platform, and related technologies.
• Proficiency in programming languages relevant to AL and ML, such as Python, C++, and familiarity with AI frameworks like TensorFlow, PyTorch.
• Solid experience with cloud architectures and services, particularly in GPU-accelerated computing environments.
• Strong problem-solving skills and ability to troubleshoot complex infrastructure issues.
• Demonstrated ability to design scalable and sustainable AI solutions, with a track record of successful customer engagements, project deliveries and implementations.

Key Competencies

• Strategic thinking and ability to align technical solutions with business objectives.
• Strong customer focus and consultative approach.
• Continuous learning mindset to stay ahead of rapidly evolving AI technologies.

Success Metrics

• Customer AI Solutions Delivered Successfully: Designs and delivers scalable AI infrastructure solutions that meet agreed performance, reliability, cost, and SLA targets, with successful deployments from design through production.
• Sales & RFP Impact: Provides effective technical leadership during RFPs and sales cycles, contributing to high win rates, accurate solution scoping, and minimal post-sale design changes.
• Customer Satisfaction & Stakeholder Confidence: Builds strong customer relationships, clearly communicates complex technical concepts, and earns trust from technical teams and C-level stakeholders, reflected in positive customer feedback and repeat engagements.
• Technical Excellence & Platform Improvement: Produces high-quality architectures optimised for training and inference workloads, identifies platform capability gaps early, and influences product or engineering improvements that enhance service delivery.
• Knowledge Leadership & Team Enablement: Acts as a technical authority in AI infrastructure, stays current with emerging technologies, and mentors junior engineers, raising overall team capability and solution consistency.

Location & Reporting

• California, USA
• Reporting to the Senior Manager, Solutions Architect

Employment Basis

Full-time

Diversity

At Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions. 

Join us in our mission to revolutionize the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.